We deliver to all countries worldwide. We are unable to deliver to a PO box as a signature is required upon delivery. All our products have had the shipping costs set by a combination of their weight and the shipping destination. We reserve the right to amend the cost of shipping should for any reason we need to – although we should stress that this would be highly unlikely. If the amended cost was not satisfactory to you, then, of course, we would issue a full refund. If your country is not featured at the point of sale, you can place an order by contacting us.
How will my order be confirmed? You will receive an Order Confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact us so that we can investigate and confirm that your order has been placed successfully.
What are your shipping rates? We offer FREE UK Shipping for order value over £100. We have a flat rate for all our UK domestic shipping £10.00 P&P. UK, Northern Ireland & Isle of Man are part of domestic shipping.
For the Rest of the World and Europe, our products have the shipping costs set by a combination of their weight and the shipping destination. You will be able to see this at checkout you will see the cost. If your country is not featured within this table or at the point of sale, you can place an order by contacting us.
What shipping couriers do you use? Shipping is by UPS or FedEx, we use a signed for trackable service. Sometimes we use Royal Mail for the UK. All orders are trackable. You will be sent a link to the tracking details which is included in your dispatch confirmation which is sent to you via email.
Do I have to pay customs and import charges? Orders shipped to destinations outside the UK and the EU may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by Michael Ruh (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes. Michael Ruh Studio does not accept any liability for additional taxes and charges relating to clearing your goods through customs. These are the responsibility of the customer. Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.