FREE UK Shipping Over £100 | U.S. Customers: Please Read Before Ordering →

Menu
0

FREE UK Shipping Over £100 | U.S. Customers: Please Read Before Ordering →

0

Your Cart is Empty

Shop
six colored glass tumblers

Glassware
coloured glass disc pendant light

Lighting
large decorative glass bowl

Objects
a group of apothecary vases

Vases
neon yellow glass vase

Ready to Ship
  • six colored glass tumblers

    Glassware
  • coloured glass disc pendant light

    Lighting
  • large decorative glass bowl

    Objects
  • a group of apothecary vases

    Vases
  • neon yellow glass vase

    Ready to Ship
    • Commission
    glass perfume bottle making

    Custom Glass Service

    Glass Swatches
  • glass perfume bottle making

    Custom Glass Service

  • Glass Swatches
    • About
    a glass blower at a bench

    About Us
    small turquoise blue glass jug

    Our Recycled Glass
  • a glass blower at a bench

    About Us
  • small turquoise blue glass jug

    Our Recycled Glass

    • Shipping policy

    Shipping Policy

    U.S. Customers Only: Important Shipping Notice (Updated August 2025)

    From 29 August 2025, all shipments to the United States — including those under $800 USD (approximately £625) — may be subject to import duties, taxes, and customs clearance procedures. This change follows the removal of the U.S. de minimis exemption.

    To avoid delays or returns of your order, please note:

    What You Need to Do

    1. Customs Registration (CBP Form 5106)

    As a U.S. customer, you are the Importer of Record. Michael Ruh Studio is the shipper.

    If this is your first time importing goods into the U.S., U.S. Customs and Border Protection (CBP) may require you to complete an Importer ID Form (CBP Form 5106) to register you as an importer. You do not need to complete this form unless your courier or U.S. Customs specifically requests it. 

    You do not need to complete or send this form in advance.
    If it is required, your courier (FedEx / UPS / DHL) or U.S. Customs will contact you directly with instructions on how to complete and submit it electronically through their secure system.

    You only need to file it once — not for every order.

    Learn more on the official CBP website.

    Please note: Do not email or send this form to us. We do not collect or store any customs documentation.

    2. Check your shipping address

    Ensure it is correct and that someone will be available to sign for delivery.

    3. Be ready to pay duties and taxes

    These are not included at checkout.
    Your courier (FedEx / UPS / DHL) will contact you directly if any fees are due before delivery.

    How the Process Works for U.S. Customers

    1. You place your order on our website as usual.

    2. Your parcel ships from the U.K. with Michael Ruh Studio listed as the shipper.

    3. The courier acts as the customs broker and presents your parcel to CBP.

    4. If duties or taxes apply, the courier will request payment directly from you.

    5. Once cleared, the courier delivers to your door (signature required).

    Important Information for U.S. Customers

    We cannot deliver until customs paperwork and duties are settled.
    If charges go unpaid or parcels are unclaimed, they will be returned to us. Refunds will be made minus all shipping, customs, and admin/restocking costs.

    Orders Placed by Designers on Behalf of Clients (U.S. Shipments)

    We often work with interior designers and trade professionals who order pieces for their clients. Please read carefully if you are purchasing on behalf of someone else within the United States.

    From 29 August 2025, all shipments to the U.S. — including those under $800 USD — may be subject to import duties, taxes, and customs procedures. These are the responsibility of the Importer of Record, which in this case will be the recipient (your client) listed on the shipping address.

    How this works:

    • When you place an order for delivery directly to your client, please use your client’s full name and delivery address for the shipping address at checkout.

    • Your client will appear as the Importer of Record on the commercial invoice and U.S. customs paperwork.

    • The courier (FedEx / UPS / DHL) will contact your client directly to complete customs clearance and request payment of any duties or taxes before delivery.

    • You will not be contacted for customs matters once the parcel has shipped.

    Important to note:

    EU Customers (B2C): Product Safety & Compliance Under GPSR

    We comply with the new EU General Product Safety Regulation (GPSR) for all direct-to-consumer orders.

    To ensure compliance:

    • We have appointed an authorised Responsible Person based in Germany, whose details are included with your order.

    • All products are clearly labelled with relevant identification (e.g. batch number or product code).

    • Safety and usage information is provided with each shipment where applicable.

    • A contact method is available for you to report any safety concerns.

    We have successfully resumed B2C shipping to France, Germany, and other EU countries. If your country is not listed at checkout, please contact us directly.

    Where Do You Deliver?

    We deliver to most countries worldwide. However, we are unable to deliver to PO boxes, as a signature is required upon delivery.

    All our products have shipping costs calculated based on their weight and destination.
    We reserve the right to amend the shipping cost if necessary, although this would be highly unlikely.

    If any changes to shipping costs are unsatisfactory, we will offer a full refund before dispatch.

    If your country is not listed at checkout, please contact us to place your order manually.

    How Will My Order Be Confirmed?

    You will receive an Order Confirmation email as soon as you place an order. Please keep this in a safe place, as we may refer to it in any correspondence.

    If you do not receive this email, please contact us so we can investigate and confirm your order has been placed successfully.

    What Are Your Shipping Rates?

    We offer FREE UK shipping on orders over £100.
    For orders under £100, we charge a flat rate of £10.00 P&P.
    This includes UK mainland, Northern Ireland, and the Isle of Man.

    For international orders (including Europe and the Rest of the World), shipping is calculated based on the weight of your order and destination.
    You will see the exact shipping cost at checkout.

    If your country is not featured during checkout, please contact us to arrange your order.

    What Shipping Couriers Do You Use?

    We use UPS or FedEx for international orders, and occasionally Royal Mail for UK deliveries.
    All shipments are tracked and require a signature on delivery.

    Once your order has been dispatched, you will receive an email with tracking details.

    Do I Have to Pay Customs and Import Charges?

    Yes. Orders shipped outside the UK may be subject to customs duties, import taxes, and clearance fees, which are set by the destination country and are not included at checkout.

    These charges may be due upon delivery and are the customer’s responsibility.
    If you are sending a gift, please note the recipient may be required to pay these charges.

    Michael Ruh Studio does not accept liability for additional taxes, fees, or delays related to customs clearance. If a parcel is returned to us due to unpaid customs charges, you will receive a refund minus all associated costs, including return shipping, customs fees, and a restocking/admin fee.

    If goods are not collected or cleared through customs and are not returned to us, no refund will be issued.

    For questions please contact us:
    info@michaelruh.com