Terms & Conditions
All our products are handcrafted so there will be slight unique differences between each piece. This is the nature of the hand-made process . Dimensions, shape and colour will vary slightly from piece to piece and as such we feel this enhances the character of each product and is not considered a defect.
Portrayal of Products
The Michael Ruh Studio takes great care with its product photography to make sure that we are providing you with pictures that accurately and fairly represent the products we make and sell. While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual computer screens. Glass finishes can vary from batch to batch, therefore, we recommend ordering multiples at the same time to ensure production will be from the same making sessions. Michael Ruh reserves the right to make any necessary changes in content or price or to discontinue items at our discretion.
Receipt of Order Confirmation
You will receive an Order Confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact firstname.lastname@example.org so that we may investigate and confirm that your order has been placed successfully.
Online we use a secure PCI level 1 service provider with SSL which is a TLS system to process payments. We accept MasterCard, Visa, American Express, Switch, Solo and Delta.
Prices are as set out on the website include the UK VAT rate of 20% . We reserve the right to alter prices at any time. From time to time it may be necessary to change prices either up or down, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.
All items are subject to availability. All our items our made to order, we specify a lead time that we endeavour to adhere to. Occasionally things occur outside of our control which may result in a delay to your order. We will do our utmost to keep these to a minimum and keep you continually updated on the progress of your order until completion.
You are entitled to cancel your online order providing you act within 7 working days of placing your order with us. If you wish to exercise this right prior to dispatch of goods please email email@example.com or call us on +44 (0) 20 8671 2000. If your order has already been dispatched please follow our Returns information.
Please note your right to return products does not apply on Custom or Bespoke items, as these are made to your specifications. This does not affect your statutory rights.
All rights, including copyright, for this website are owned by or licensed to Sandfish Ltd T/A Michael Ruh Studio. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Michael Ruh Studio. You may not modify, distribute or re-post anything on this website for any purpose.
Please see our Privacy Section
This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.
Michael Ruh Studio is the trading name of Sandfish Ltd . The site is owned and operated by Sandfish Ltd registered in England and Wales, company number 05072418 (Sandfish Ltd T/A Michael Ruh Studio ).
The registered office is Michael Ruh Studio, 6 Parade Mews , London SE27 9AX