Michael Ruh

Our Returns Policy

We hope you find answers to your questions here . If not please email us info@michaelruh.com

 

 

 

What is your Full Refund Guarantee?
If you are unhappy with your purchase for any reason. Please contact us quoting your invoice number, no later than 28 days from the date you receive your purchase. We will refund, replace, or credit the cost against a future purchase. This does not cover Bespoke or Custom items. Please contact us for our Bespoke and Custom Items Refund Policy.

How do I return my purchase?
If you are not completely happy with your purchase, you are welcome to return it to us . The cost of returning your purchase to us is the responsibility of the customer, and the item must be sent in its original packaging (or equivalent) to our studio in London.  All parcels are sent back at the customer’s own risk. We would advise using a courier as the parcel is not our responsibility until we sign for it. Providing it arrives back safely, and in the exact condition it was sent, we’ll give you a full refund.  We comply with the distance selling act regulations. A full refund, less postage will then be made within 14 days via the original method of payment and an email will be sent to confirm that the refund has been given.

My item is faulty, how do I return it?
If you consider the item you have received as faulty, please get in touch with us via phone or email with your order number. We will then advise. We take great care with our product photography to make sure that we are providing you with photographs that represent the products we sell. However, due to the handmade nature of our pieces, and inconsistencies in how different computer screens reproduce colours, we cannot guarantee that the product you receive will look exactly the same as you have seen on your computer screen.

My order is not correct, how do I return it?
Every so often mistakes do happen, but we do our utmost to correct any issues you may have. Please contact us with your order number by phone or email.